Frequently asked questions

Your name, a username, email, password, mobile number and governorate, and you must agree to the Terms of Use and Privacy Policy. All are required.

Google gives us only your name, email and picture, not your number or governorate. Both are needed: the number to reach you about deals, the governorate to show you what is nearest. You also accept the terms in that step.

For ordering: stores, products and posts in your governorate appear first. It is ordering only, nothing is hidden from you, and you can switch to All. We do not read your device location (GPS).

One session per account. Signing in on a new device signs the old one out automatically, which protects your account if someone learns your password.

Tap Forgot password on the sign-in screen and a link is emailed to you. If your account uses Google it has no password, just sign in with Google again.

Yes, from Edit Profile. It must be unique, and the app tells you immediately if it is taken.

From Settings. Your personal data is anonymised, but financial records and completed deals are retained because they also concern other parties.

Go to Wallet → Top Up. We accept payment via Paymob (bank card or InstaPay) or manual transfer with a receipt upload.

Go to Wallet → Withdraw, choose your payment method, and enter the amount. Minimum 100 EGP. The admin team reviews the request and transfers the amount.

An intermediary account where Ghuzar holds funds until the deal is complete — protecting both seller and buyer.

Card and InstaPay payments via Paymob are credited immediately. A manual transfer needs review by the administration after you upload the receipt.

Manual transfers are reviewed by hand. Make sure the receipt clearly shows the amount and date; you will get a notification with the outcome.

No. The payment gateway (Paymob) handles the card, we only receive a reference to the transaction, never the card number.

Available balance can be withdrawn or spent. Held funds are locked in escrow (an auction deposit or an incomplete deal) and are either returned to you or released to the seller depending on the outcome.

After you request it, the administration reviews and transfers. The minimum withdrawal is 100 EGP.

Yes, from Saved Cards in the wallet. It is stored with the payment gateway, not with us.

Tap "Bid" on the auction page, choose an amount higher than the current offer. A 10% deposit of your bid is held in escrow until the auction ends.

A feature that automatically extends the auction by 30 seconds when a bid is placed in the final moment — prevents unfair last-second wins.

Your frozen deposit is automatically refunded to your wallet after the auction ends.

So bids are serious. The deposit is 10% of your bid and is returned automatically if you do not win.

There is a withdraw-bid option on the auction page. The conditions and time window are shown to you at that moment.

You pay the remainder and it is held in escrow until you receive the pigeon and confirm. Then it is released to the seller.

Open a dispute from the order page. The money stays in escrow until the administration decides.

Anti-Snipe: any last-moment bid extends the auction by 30 seconds, so nobody wins by bidding in the final second.

Auctions are published after administration approval. Until then only you see it under My auctions.

No. Bidding on your own auction is rejected server-side.

From my profile → Sell, choose a new auction or a store listing. Follow the steps and publish after admin approval.

The rate depends on your subscription plan — each plan has its own rate, and higher plans pay less commission. It is deducted automatically from escrow when the sale completes, and your current rate is shown at sale time.

From Sell and Business, then Create store. You enter the store name, logo and cover, and it appears after administration approval.

Either it is still under review, or it is disabled. Check its status from My store.

The app keeps a short-lived copy so it stays fast. Pull down to refresh in the market to update immediately.

It follows your profile governorate automatically. If you change yours, the store moves with you.

From My orders, then order details, which shows the order status and shipping information.

Yes — if the product is marked "returnable." You submit the request from the order page within 3 days of delivery, and the reason must be: arrived damaged, does not match the description, or items missing. Ghuzar reviews the request and decides.

The rate **depends on your subscription plan** — each plan has its own rate, and higher plans pay less commission. It is deducted automatically from escrow when the sale completes, and your current rate is shown at the time of sale.

A verified account carries a gold badge and increases buyer trust. Verification costs 100 EGP, and the admin team reviews the request.

Requests are reviewed within 24–48 business hours. You will be notified of the result.

After your subscription ends you get a 3-day grace period. Your content stays but you cannot publish until you renew.

You get a gold badge on your profile, which increases buyers trust in you.

The reason reaches you in the notification. Fix it and apply again.

Extra features according to your plan, listed in full on the subscription page.

Your content stays. You get a 3-day grace period, after which some actions stop until you renew.

Submit an upgrade request from the influencers page and the administration reviews it.

From the loft page, tap "Add Pigeon", enter the ring number and pigeon details. The ring number must be globally unique.

Yes, globally. No two pigeons share a ring number in Ghuzar.

The ring number is optional and entered by you. The registration number is generated by Ghuzar and is fixed for the pigeon lifetime, and it is the one on certificates and QR codes.

There is a hide setting on the pigeon page. You can also hide the whole loft or your pigeon count from privacy settings.

From the pigeon page, then Transfer ownership. The other party confirms, and a transfer certificate with a QR code is generated.

You record breeding pairs, and chicks are linked to their parents automatically and appear in the tree.

A live photo records the actual moment it was taken, which gives a buyer higher confidence.

From the competition page, then Enter, and pick the pigeon. Every competition has its own conditions and phases shown on its page.

A judging panel scores against published criteria, each with its own weight.

Yes, an electronic certificate is generated that you can save and share.

A competition has phases and scored judging. An exhibition is a showing with placements.

Up to 4. You can pick them all at once from the gallery, and they swipe in the post.

Yes, text and photos, from the More menu on the post in the feed or on its page.

Yes. It moves to Trash and stays there for 3 days so you can restore it, after which it is removed permanently.

Blocking is mutual and total: they cannot see your posts or profile or interact with you, and neither can you with them.

By a mix of: the post engagement, how near it is to your governorate, whether you follow its author, how recent it is, and the author profile strength.

Close the app and open it again. If it persists, pull down on your profile to refresh.

That is usually the network. Try on Wi-Fi; images are cached after the first load so they open faster.

Make sure notification permission is enabled for Ghuzar in your phone settings, and check your notification preferences inside the app.

Make sure you have the latest version of the app. If it persists, send us the link in a ticket.

Try a shorter word, or without hamzas. If it still finds nothing, send us what you typed in a ticket.

Close it and open it again. If it repeats, send us a ticket and tell us which screen you were on.

From the More menu on the post or profile, then Report. The report goes to the administration.