Delete your account

Option 1 · Inside the app

This is the fastest, and deletion happens immediately:

1. Open the Ghuzar app and sign in
2. Tap the My profile tab
3. Choose Settings
4. Choose Delete account and confirm

Option 2 · By email

If you can't open the app or have lost access to the account, write to us from the same email registered on your account:

Include your member number (format GHZ1xxxxxxx) or username so we can confirm the request is yours.

We review the request and delete the account within 30 days at most, and send a confirmation to the same email.

What is deleted

• Your name and username
• Email and phone number
• Profile photo, cover photo and bio
• Social media links
• All session and device tokens (revoked immediately)
• The notification token on your devices

What is kept — and why

Some data is not deleted because it does not belong to you alone, or because the law requires it to be kept:

• Financial records (wallet transactions, deposits and withdrawals) — accounting records
• Completed deals (orders, auctions and ownership transfers) — another party has a right to the deal record
• Bird ownership transfer records — a documented lineage chain other owners rely on
• Ratings you wrote for others — kept without your identity

All of it stays anonymised — not linked to your name, email or any identifying data.

Before you delete — things to check

• Wallet balance: if you have a balance, withdraw it first. Deletion does not refund it automatically.
• Active auctions: if you have a running auction or a bid with a held deposit, wait until it ends.
• Open orders: if you have an order still in escrow, wait until delivery.

Questions?

For any enquiry about deletion or your data: